Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Last Updated: January 15, 2025
Who We Are
ThinkOnLogic is a Taiwan-based IT service company specializing in computer system performance optimization. We're located at 300, Taiwan, Hsinchu City, East District, Xida Rd, 104號3樓, and we take your privacy seriously. This policy explains exactly what we do with your personal information when you visit our website or use our services.
We operate under Taiwan's Personal Data Protection Act and international privacy standards. When we say we protect your data, we mean it — and we'll explain exactly how we do that below.
Information We Collect
Information You Give Us Directly
When you contact us for services or fill out forms on our website, you might share:
- Your name and company information
- Email address and phone number
- Details about your computer systems and performance issues
- Service requests and technical requirements
- Communication preferences
Information We Collect Automatically
Like most websites, we automatically collect some technical information when you visit our site:
- IP address and general location
- Browser type and device information
- Pages visited and time spent on our site
- Referring websites
- Basic usage patterns to improve our service
How We Use Your Information
Our Primary Purpose
We use your information mainly to provide better IT services and support. Everything else is secondary to that goal.
Specifically, we use your information to:
- Respond to your service inquiries and provide technical support
- Analyze your system requirements and recommend appropriate solutions
- Schedule appointments and follow up on service delivery
- Send you updates about your projects or relevant technical information
- Improve our website and services based on usage patterns
- Comply with legal requirements and maintain business records
We don't use your information for marketing campaigns or sell it to third parties. If we want to send you newsletters or service updates, we'll ask for your explicit permission first.
Information Sharing and Disclosure
We keep your information private. Here are the only situations where we might share it:
| Situation | What We Share | Why |
|---|---|---|
| Service Delivery | Technical details and contact info | When we work with trusted partners to deliver your services |
| Legal Requirements | Information required by law | Court orders, government requests, or regulatory compliance |
| Business Protection | Relevant information only | To protect our rights, property, or safety and that of our clients |
| With Your Consent | Whatever you approve | When you explicitly ask us to share information |
We never sell personal information to marketers, data brokers, or advertising companies. That's not our business model, and it never will be.
Your Privacy Rights
Under Taiwan privacy law and our own standards, you have several important rights regarding your personal data:
Access Your Information
You can request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
If any information we have is wrong or outdated, you can ask us to fix it. We'll make corrections promptly.
Delete Your Data
You can request that we delete your personal information, except where we need it for legal or legitimate business purposes.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances, such as while we verify its accuracy.
Data Portability
You can request your information in a structured format to transfer to another service provider if you choose.
Withdraw Consent
For any processing based on your consent, you can withdraw that permission at any time.
How to Exercise Your Rights
To use any of these rights, simply email us at [email protected] with your request. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests.
Data Security
We protect your information using industry-standard security measures appropriate for an IT service company. This includes:
- Encrypted data transmission and storage
- Secure servers with regular security updates
- Access controls limiting who can view your information
- Regular security audits and monitoring
- Employee training on data protection practices
- Secure backup systems with encryption
However, no internet transmission or storage system is 100% secure. While we work hard to protect your information, we can't guarantee absolute security. We'll notify you promptly if we discover any security breach that might affect your personal data.
Data Retention
We keep your personal information only as long as we need it for legitimate business purposes or legal requirements. Here's our general approach:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Client Service Records | 7 years after service completion | Business records and potential warranty support |
| Contact Information | Until you request deletion | Ongoing business relationship |
| Website Analytics | 2 years maximum | Service improvement and performance analysis |
| Email Communications | 3 years after last contact | Reference for ongoing support and service history |
When we delete information, we do so securely and completely. For sensitive technical data related to your systems, we use secure deletion methods that make recovery impossible.
International Data Transfers
We primarily operate within Taiwan, but some of our technology services and tools are hosted internationally. When we transfer your information outside Taiwan, we ensure appropriate protections are in place:
- We only use reputable service providers with strong privacy protections
- Data processing agreements include strict privacy and security requirements
- We verify that destination countries have adequate privacy laws
- Encrypted transmission for all international data transfers
If you have concerns about international transfers of your data, please contact us to discuss alternative arrangements for your service delivery.
Cookies and Website Technology
Our website uses minimal cookies and tracking technology. Here's what we use and why:
Essential Cookies Only
We use only essential cookies needed for website functionality. We don't use advertising cookies, social media trackers, or unnecessary analytics tools.
- Session Cookies: These remember your preferences during your visit
- Security Cookies: These protect against unauthorized access
- Functional Cookies: These remember settings like language preferences
You can disable cookies in your browser settings, though this might affect some website functionality. Most browsers allow you to choose which types of cookies to accept.
Changes to This Privacy Policy
We review this privacy policy regularly and update it when necessary. When we make significant changes, we'll:
- Update the "Last Updated" date at the top of this policy
- Email existing clients about important changes
- Post a notice on our website homepage for 30 days
- Give you time to review changes before they take effect
We encourage you to review this policy periodically. Continued use of our services after policy changes means you accept the updated terms.
Privacy Questions or Concerns?
We're here to help with any questions about your privacy or this policy. Don't hesitate to reach out if you need clarification or want to exercise your privacy rights.
Contact Our Privacy Team
Email: [email protected]
Phone: +88635338745
Mail: 300, Taiwan, Hsinchu City, East District, Xida Rd, 104號3樓
Response Time: Within 3 business days for privacy inquiries